TBU WILL NOT EJECT:

If the media will not eject from the drive, press and hold the eject
button until the lights on the drive flash. If the drive still does not
eject the tape, then shut down the server, press the eject button on the
tape drive, and while holding that, press the power button to turn on
the server. 

If the tape does happen to eject, the following steps will help prevent
the issue from reoccurring in the future. Here are the steps and URL to
update the firmware.

1. Download and run the top two files:
http://downloads.gateway.com/support/drivers/search.asp?param=dds4&st=kw

This will create two folders under c:\cabs\ where the below referenced
files will be found.

2. Stop any Tape Backup services as follows:

- Go to Start, Programs, Accessories, Command Prompt, and type net stop
ntmssvc. If it returns an error saying it is not started, proceed with
these directions.
- If Backup Exec is installed, Run c:\program
files\veritas\backupexec\nt\bestop.bat. Next, go to Start, Programs,
Accessories, Command Prompt, and type net stop ntmssvc. 
- If Tapeware is installed, go to Start, Programs, Accessories, Command
Prompt, and type net stop tapeware.
- If no backup software is installed, go to Start, Programs,
Accessories, Command Prompt, and type net stop ntmssvc.

3. Run the taperx.exe and identify the Firmware = 9030-000 (old
firmware)

4. Run the Upgrade Firmware option and browse to the .bin file in the
other folder that was created under c:\cabs.  The update will take
approximately 2 minutes and when it is done the firmware revision should
show 910B-000.

5. Clean the tape drive. Next, run a read/write test for 20MB on a tape.
Please note that 50% of the time the read portion of the test will fail
once after a firmware update, so run it a couple times.

6. If the tests completes, reboot the server to ensure that all services
start backup. Otherwise:
- If Backup Exec is installed, Run c:\program
files\veritas\backupexec\nt\bestart.bat. Next, go to Start, Programs,
Accessories, Command Prompt, and type net start ntmssvc. 
- If Tapeware is installed, go to Start, Programs, Accessories, Command
Prompt, and type net start tapeware.
- If no backup software is installed, go to Start, Programs,
Accessories, Command Prompt, and type net start ntmssvc.

7. Test the backup software for functionality