Firmware updates for Seagate TBU

Here are the steps and URL to update the firmware to potentially resolve
this issue.

1. Download and run the top two files:
http://downloads.gateway.com/support/drivers/search.asp?param=dds4&st=kw

This will create two folders under c:\cabs\ where the below referenced
files will be found.

2. Stop any Tape Backup services as follows:

- If Backup Exec is installed, Run c:\program
files\veritas\backupexec\nt\bestop.bat. Next, go to Start, Programs,
Accessories, Command Prompt, and type net stop ntmssvc. 
- If Tapeware is installed, go to Start, Programs, Accessories, Command
Prompt, and type net stop tapeware.
- If no backup software is installed, go to Start, Programs,
Accessories, Command Prompt, and type net stop ntmssvc.

3. Run the taperx.exe and identify the Firmware = 9030-000 (old
firmware)

4. Run the Upgrade Firmware option and browse to the .bin file in the
other folder that was created under c:\cabs.  The update will take
approximately 2 minutes and when it is done the firmware revision should
show 910B-000.

5. Run a read/write test for 20MB on a tape. Please note that 50% of the
time the read portion of the test will fail once after a firmware
update, so run it a couple times. If the tests continue to fail, clean
the drive using a non-spent cleaning cartridge and retry the test.

6. Reboot the server to ensure that all services start backup.
Otherwise:
- If Backup Exec is installed, Run c:\program
files\veritas\backupexec\nt\bestart.bat. Next, go to Start, Programs,
Accessories, Command Prompt, and type net start ntmssvc. 
- If Tapeware is installed, go to Start, Programs, Accessories, Command
Prompt, and type net start tapeware.
- If no backup software is installed, go to Start, Programs,
Accessories, Command Prompt, and type net start ntmssvc.