Windows Cannot Determine the User or Computer Name

Article ID : 329708
Last Review : April 29, 2003
Revision : 1.1
This article was previously published under Q329708

SYMPTOMS

On a Windows 2000 domain controller, the Event Viewer application log may log the following event:
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000

User: NT AUTHORITY\SYSTEM
Computer: Computername
Description:
Windows cannot determine the user or computer name. Return value (1722).

The Event Viewer system log may log either of the following events

Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 5788

User: N/A
Computer: Computername
Description:
Attempt to update HOST Service Principal Names (SPNs) of the computer object in
Active Directory failed. The updated values were UNAVAILABLE and
UNAVAILABLE. The following error occurred:
Could not find the domain controller for this domain.
Data:
0000: 74 07 00 00 t...

-or-

Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 5789

User: N/A
Computer: Computername
Description:
Attempt to update DNS Host Name of the computer object in Active Directory failed.
The updated value was ComputernameDomain . The following error occurred:
Could not find the domain controller for this domain.

where Computername is the name of a computer that is logged on to the domain (the computer may be logged on to the domain by using cached credentials).

CAUSE

This issue may occur if the computer account for the computer listed is corrupted.

RESOLUTION

To resolve this issue, join the computer to a workgroup named WORKGROUP, and then restart the computer. Rejoin the computer to the domain, and then restart the computer again.

MORE INFORMATION

For additional information about a similar issue with a different cause, click the article number below to view the article in the Microsoft Knowledge Base:
306927 (http://support.microsoft.com/kb/306927/EN-US/) Windows 2000-Based Computer Is Inaccessible from the Domain

APPLIES TO
Microsoft Windows 2000 Server

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